Warrenty conditions

With glimyu we want to support you in revealing the best version of yourself. That is why we only develop products with a performance we are 100% convinced of. Products that we love ourselves and that we use day by day. Our ultimate goal is to have you 100% convinced of our products, too. That's why we offer you a 30-day money back guarantee in case you are dissatisfied with our products for any reason.

So, you can send us the opened and used product back within 30 days after purchase and Gion Cosmetics GmbH, as guarantor, will reimburse you the full purchase price. However, we do not assume the costs for the return of the goods.

Prerequisite for asserting the money back guarantee

Your request for refund must be received within 30 days from the date of purchase. If you exceed 30 days from the date of purchase, we will not take back the product.

We will refund the purchase price of a product only once within the 30-day money back guarantee. If refund requests for the same product are received multiple times, we reserve the right to block the customer's account for future purchases to avoid abuse.

Excluded from the money back guarantee

  • Product samples
  • Empty or more than widely used products
  • Shipping costs

Asserting the money back guarantee

  1. Write us an e-mail to team@glimyu and let us know:
    • Your desire to refund the purchase price
    • The order number
    • The name of the affected product
    • The reason for the return (your feedback helps us to constantly improve the quality of our products and our service)
  2. Send us the product safely packed in its original box to Gion Cosmetics GmbH, Bierstadter Str. 8, 65189 Wiesbaden, Germany. Please attach the invoice and/or the delivery note. You have to carry the shipping costs for the return by yourself. We cannot guarantee that we will receive your returned goods. If necessary, send the shipment as an insured parcel with tracking.
  3. As soon as we have received and checked the goods, we will inform you via e-mail whether we can meet your request for reimbursement or whether we must decline.
  4. If accepted, we will refund you the purchase price via the payment method you used to pay for your order.

The 30-day money back guarantee does not affect or limit your rights as a customer under the statutory warranty and your right of withdrawal. Further information on the right of withdrawal can be found in our revocation policy.


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